Mobile technology and social networks have changed the way we communicate with each other. Texting and messaging are normal ways of communicating along with video conferencing.
Every month, over 1 billion people around the world communicate with friends, families and over 50 million businesses on Facebook Messenger. So, it’s probably no surprise that Xero will soon release Artificial Intelligence in the form of a Facebook Messenger chatbot called “Hey Xero”.
Built on Amazon Web Services, the chatbot leverages machine learning technology. This means you will be able to have a conversation in Facebook Messenger direct with the Xero technology.
The chatbot can put users in touch with an accountant in their area, find add-ons in the Xero ecosystem and get questions answered like who owes them money or when their next bill is due?
Could your business use a chatbot?
Keep in mind a Facebook study showed that 53% of consumers are more likely to buy from a business if they can messages and a quick response from them.
You can actually build a Chatbot yourself, without any programming language. If you’d like to know more here is a useful Website.
If you’d like a demonstration of how Xero can make your life easier let us know.
Image from Flickr by Crystal.